Return Policy

 

Returns & Exchanges Policy

 


At MorbidLullabies, we take pride in every handmade item we create and want you to love your order as much as we loved making it.


 

Return Eligibility

 

 

  • We accept returns within 15 days of the delivery date.

  • Items must be unused, undamaged, and in their original packaging to qualify for a return.

  • Custom or personalized orders are non-refundable unless they arrive damaged or defective.

 


 

How to Request a Return

 

 

  1. Contact us at (562) 541-6188 or lullabiesmorbid@gmail.com within 15 days of receiving your order.

  2. Include your order number, reason for return, and photos if the item arrived damaged or defective.

  3. We will provide you with instructions on how to return your item.

 


 

Refunds

 

 

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5-7 business days.

  • Shipping costs are non-refundable, and customers are responsible for return shipping.

 


 

Damaged or Defective Items

 


If your order arrives damaged or defective, please contact us immediately at (562)541-6188 or lullabiesmorbid@gmail.com with photos of the damage so we can make it right.


 

Exchanges

 


We offer exchanges for eligible items if you contact us within the 15-day window.

Please note that since all items are made-to-order, exchange processing times may vary.

 

If you have any questions about our Returns & Exchanges Policy, feel free to reach out to us. We’re here to help!